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6 Steps for Taking a Message on the Phone in Business English (With Phrases to Use on the Phone)

Let’s run through the typical scenario and what phrases will help push the conversation along in an organized manner. Explain That the Call Recipient Isn’t Available Let the caller know that the person they’re looking for isn’t able to take the call. Normally, you’d start with some apologies: Sorry, I’m afraid… My apologies, but… Then explain …

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